EnrgFlow

Information We Collect

When you visit enrgflow.com or interact with our front-end development education services, we collect information to provide you with the best learning experience possible. This includes details you share directly with us and information gathered automatically through your use of our platform.

Personal details like your name, email address, and phone number when you register or contact us
Educational background and programming experience to customize your learning path
Payment information processed securely through our payment processors
Technical data including IP address, browser type, and device information
Learning progress, course completion rates, and interaction with educational materials
Communication preferences and feedback you provide about our programs

We only collect information that's necessary to deliver our educational services effectively. You can always reach out to us if you have questions about what specific data we're collecting.

How We Use Your Information

Your information helps us create personalized learning experiences and maintain the quality of our front-end development programs. We're committed to using your data responsibly and only for purposes that benefit your educational journey.

Specifically, we use your information to:

Deliver course content and track your progress through our programs
Provide technical support and respond to your questions
Send important updates about your courses and account
Improve our educational materials based on student feedback and performance
Process payments and manage your enrollment status
Comply with legal requirements and protect against fraud

We never sell your personal information to third parties. Any marketing communications we send are directly related to our educational services, and you can opt out at any time.

Information Sharing and Disclosure

We share your information only when necessary to provide our services or when required by law. Our approach to data sharing is conservative – we believe your information should stay private unless there's a clear reason to share it.

We may share your information with trusted service providers who help us deliver our educational programs, such as payment processors, email service providers, and learning management system vendors. These partners are contractually required to protect your information and use it only for the services they provide to us.

In certain circumstances, we might need to disclose your information to comply with legal obligations, respond to valid legal requests, or protect the rights and safety of our students and staff. We'll always try to notify you when this happens, unless we're legally prohibited from doing so.

If enrgflow ever merges with another company or sells its assets, your information would be transferred as part of that transaction. We'd notify you well in advance and ensure the new entity maintains the same privacy protections.

Data Security Measures

Protecting your personal information is one of our top priorities. We've implemented multiple layers of security to safeguard your data against unauthorized access, alteration, or disclosure.

SSL encryption for all data transmitted between your device and our servers
Regular security audits and vulnerability assessments
Access controls that limit who can view your personal information
Secure backup systems with encryption at rest
Employee training on data protection and privacy best practices
Regular updates to our security infrastructure and protocols

While we work hard to protect your information, no system is completely secure. We encourage you to use strong passwords and keep your account credentials confidential. If you notice anything suspicious about your account, contact us immediately.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and other applicable privacy laws, you have several important rights regarding your personal information. We respect these rights and make it easy for you to exercise them.

Access: You can request a copy of the personal information we hold about you
Correction: You can ask us to update or correct inaccurate information
Deletion: You can request that we delete your personal information in certain circumstances
Portability: You can request your data in a machine-readable format
Objection: You can object to certain types of data processing
Restriction: You can ask us to limit how we process your information

To exercise any of these rights, simply send us an email at info@enrgflow.com with your request. We'll respond within 30 days and guide you through the process. There's no fee for most requests, though we might charge a reasonable fee for excessive or repeated requests.

Keep in mind that some information may need to be retained for legal or business purposes even after you request deletion. We'll always explain our reasoning and let you know what information we're keeping and why.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our educational platform is being used. Most of these are essential for the site to function properly, while others help us improve our services.

We use several types of cookies:

Essential cookies that enable core website functionality
Performance cookies that help us understand user behavior and site performance
Functional cookies that remember your preferences and settings
Analytics cookies that provide insights into how our educational content is accessed

You can control cookie settings through your browser, but disabling certain cookies might affect your ability to use some features of our learning platform. We don't use cookies for targeted advertising or share cookie data with advertising networks.

Data Retention and Deletion

We keep your personal information only as long as necessary to provide our services and meet legal requirements. Our retention periods vary depending on the type of information and how it's used in our educational programs.

Generally, we retain:

Account information for the duration of your enrollment plus two years
Course progress and completion records for five years for certification purposes
Payment records for seven years to comply with financial regulations
Communication logs for three years to maintain service quality
Technical logs and analytics data for one year for security and improvement purposes

When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in many cases, though we might need to keep some records for legal compliance or to protect our legitimate business interests.

International Data Transfers

While enrgflow operates primarily in Taiwan, some of our service providers and technology partners are located in other countries. This means your personal information might be transferred to and processed in countries outside of Taiwan.

When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information. This includes using service providers that comply with international privacy standards and implementing contractual protections that require the same level of data protection we provide.

We carefully vet all international partners and regularly review their security practices to ensure your information remains protected regardless of where it's processed.

Children's Privacy

Our front-end development programs are designed for adult learners and individuals at least 16 years old. We don't knowingly collect personal information from children under 16 without appropriate parental consent.

If you're under 18 and interested in our programs, we encourage you to discuss this with a parent or guardian before providing any personal information. If we discover we've collected information from someone under 16 without proper consent, we'll delete that information promptly.

Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our services, technology, and legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website.

Minor updates, such as clarifications or corrections, might be made without notice. We encourage you to review this policy occasionally to stay informed about how we protect your information. The "last updated" date at the bottom of this page shows when the most recent changes were made.

Privacy Policy